CSA Group Standardizes their Travel & Expense Management with SAP Concur Solutions

Ensuring public safety is a high-stakes job, and CSA Group’s inspectors are on the front lines, traveling extensively to uphold safety standards and certify equipment. These "road warriors," as they’re called, often spend weeks away from home, making it essential for them to focus solely on their inspections without being bogged down by travel and expense management.

From Manual Hassles to Streamlined Success

Before adopting SAP Concur solutions, CSA Group faced a cumbersome process. Inspectors would return from their trips with a pile of receipts, which required manual processing for reimbursement. Elaine Wilson, Global Travel and Expense Programs Specialist, recalls the hassle: “It was very, very manual.” The process was not only time-consuming but also distracting, pulling focus away from their critical safety work.

Enter Concur Travel and Expense. This solution has transformed CSA Group’s travel management by streamlining the booking process and expense reporting. Wilson now efficiently manages travel requests and issues with ease, thanks to the user-friendly interface of SAP Concur solutions.

Navigating Global Growth

As CSA Group expanded globally, maintaining consistent policies and standards became increasingly vital. With operations spanning continents—from Europe and Canada to Asia and the Middle East—Concur Travel standardized processes across all regions.

“Now, everyone sees the same thing, everyone selects the same thing,” Wilson says. This uniformity has allowed CSA Group to uphold consistent controls while growing as a global entity.

The implementation of SAP Concur solutions also enhanced vendor management. Previously, CSA Group dealt with over 200 different hotels, each with its own pricing. With SAP Concur solutions, the company can now analyze data to establish preferred rates and negotiate better terms with hotels, airlines, and car rental services.

CSA Group also utilizes the intelligence tool which further empowers their end-users by providing easy access to data-driven insights. Employees can submit expense reports confidently, knowing they are adhering to company policies and benefiting from preferred vendors. This streamlined approach not only saves time but also lets inspectors focus on their primary goal: ensuring safety.

A Smoother Journey Ahead

By integrating SAP Concur solutions, CSA Group has enhanced its global operations, allowing its team to concentrate on their crucial mission of safety while leaving behind the complexities of travel and expense management.

Read the full case study and when you’re ready to get started on your travel and expense management journey, contact us today