SKYTRAC Soars to New Travel and Expense Management Heights with SAP Concur Solutions

SKYTRAC, a global leader in satellite communications, powers critical operations worldwide—from large aircraft operators to local firefighters in British Columbia. As the company expanded nearly twofold over the past two years, managing travel and expenses efficiently became increasingly challenging. With employees spread across every continent, including Antarctica, the company needed a more advanced solution to keep up with its rapid growth.

The Leap to Efficiency

Previously, SKYTRAC's finance and accounting departments struggled with cumbersome spreadsheets and disorganized e-receipts. This manual process often led to lost receipts, budget adjustments, and tedious end-of-month reconciliations.

Recognizing the need for a more sophisticated approach, SKYTRAC sought a solution that matched the advanced nature of its satellite technology. Dave Munroe, VP of Finance, expressed a clear goal: to ensure that internal processes are as cutting-edge and tech-enabled as the products offered to clients.

The answer came with SAP Concur solutions, which transformed their entire travel and expense management process.

SKYTRAC

Discover how SKYTRAC transformed its spend management process to match its cutting-edge technology solutions. Read the full case study to learn more about their journey with SAP Concur.

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Revolutionizing Travel and Expense Management

SAP Concur offered a suite of tools—including Concur Travel and Expense, ExpenseIt, Intelligence, Concur Request, and Budget—that simplified and streamlined SKYTRAC’s processes. Employees, especially those frequently traveling for client visits, can now use their mobile devices to snap photos of receipts and track expenses in real-time. This eliminates the hassle of managing physical receipts and reduces the end-of-month reporting burden.

Munroe highlights the impact: “People don’t dread doing their expenses anymore because it’s so much easier to stay on top of.” The shift to SAP Concur solutions has significantly reduced the number of lost receipts and simplified the expense reporting process.

Enhanced Data and Negotiation Power

The sophisticated data analytics provided by SAP Concur solutions have also empowered SKYTRAC in negotiations with travel partners. For example, insights gained through the platform enabled the company to negotiate better terms with Air Canada, leading to potential cost savings. This enhanced visibility into travel spending has strengthened their negotiating position and secured more favorable agreements with hotels, airlines, and car rental services.

Moreover, the platform’s automated EFT payment system has streamlined the payment process. Employees are paid promptly once their expense reports are approved, reducing manual effort, and eliminating delays. This improvement boosts efficiency and employee satisfaction, allowing staff to focus on their core responsibilities.

Simplified Travel Booking

Travel booking has also become more straightforward with SAP Concur solutions. The integrated travel booking tool enables staff to compare flight options and make arrangements easily, eliminating the need for multiple platforms. Pre-approval processes are now handled through the system, ensuring adherence to budgets and company policies without added stress.

Munroe notes, “For someone who might not be a frequent traveller… as long as you're booking it on [SAP] Concur [solutions], you don’t have to worry.”

SKYTRAC’s adoption of SAP Concur solutions has effectively modernized its internal processes, aligning them with the high standards of its satellite technology. This transformation has improved efficiency, enhanced employee satisfaction, and allowed the team to concentrate on their crucial role in global communications. As SKYTRAC continues to grow, SAP Concur solutions ensure that its internal operations remain as sophisticated and streamlined as its industry-leading technology.

Read the full case study and contact us when you’re ready to get started on your travel and expense management journey, today!